COVID 19 update on current restrictions and business process

We Are Now Doing Facials

Attending Your Appointment.

Please Wear Face Mask for Your Appointment.

Bookings Are Made Prior Appointment Via, Email info@radiance-clinic.co.uk Text 07415599138 Only

We are not able to answer the phone prompt due to staff shift reduction.

Please ring door bell only once, then wait outside the salon and your therapist will let you into the salon.

On entering the salon your therapist will assist you with hand sanitising and a hand wash. 

Due to additional cleaning measures implemented between clients and time needed to carry them out, we ask that you are on time for your appointment. Please arrive no earlier than 5 mins to your appointment as we no longer have a waiting area and you will be required to wait outside.

Anyone who is late by 5-10 mins takes away from allocated cleaning time before the next client

Please Come Alone To Your Appointment

If you are not on time you will be asked to re-book and will still be charged 100% of the treatment fee. We understand that this seems unfair but we have no other choice. Alternatively, when possible, if you still wish to have your treatment carried out - your therapist may be able to cut down some of the work but please remember you will be charged the full price and its only possible if your therapist can adopt.

Please bring minimal items. A small hand bag containing all your items is acceptable. You will not be permitted to take any items from your bag and placed on desk our work places. NO MOBILE PHONES ALLOWED. Please do not arrive with shopping from another local shop.

Please answer questions below before appointment. 

1) Have you tested positive for COVID-19 in the past 14 days?

2) Have you experienced the following symptoms in the past 14 days?  This includes: fever, dry cough, body aches, headaches, sore throat, shortness of breath, loss of taste and/or smell, diarrhoea.

3) Are you or your immediate contacts in a high-risk category?

If you responds with a yes to these, your appointment will be cancelled.

SAFETY AWARENESS ON ENTERING OUR SALON:

1) MASKS : All Clients shall wear masks in all areas of the salon. Therapists shall wear a clean, dry mask during each shift. Therapists shall also wear a face shield when working in close proximity to the client. 

2) HAND SANITISATION : Hands shall be sanitised on entry to the salon. Therapists shall visibly wash hands with soap and water for 20 seconds before and after touching clients, after contact with soiled or unsterilised tools and surroundings. Every treatment or skin analysis that involves touching should begin with a facial cleanse.

3) USE OF GLOVES : Gloves are not recommended over thorough hand washing unless they are requested by clients or required by authorities. If used, gloves shall be changed before and after touching clients and after contact with any soiled or unsterilised tools and surroundings.

Please note that Radiance Clinic Ltd is not recommending the use of gloves because you are able to quickly, efficiently and more often wash and sanitise your hands. Wearing gloves does not prevent cross-contamination but can lead to a false sense of security. Consistent washing of your hands with soap and water is a best practice 

We will keep you updated as restrictions are lifted. We will be able to perform these treatments. Although this is frustrating it is for our safety and it is a step closer to getting back to some normality.

Please note that there are changes to the way we operate for everyone's safety. 

These are as follows:

We will keep you updated with any changes. We are so excited to see you all soon.

Best wishes
Radiance Team